Website Terms of Use

These Terms of Use govern your access to and use of the HERO Management System ("the Service"), a software-as-a-service platform operated by Johno Service Hire Ltd ("we", "us", "our"), registered in England and Wales (Company No. 16363807). By using the Service you accept these terms in full.

1. Definitions

• "Service" means the HERO Management System web application, APIs, and associated documentation
• "User" means any individual granted access to the Service by a subscribing organisation
• "Customer" means the organisation that holds the subscription to the Service
• "Content" means any data, documents, files, or information uploaded to or generated by the Service

2. Access and Accounts

• Access requires a valid user account created by your organisation's administrator
• You are responsible for maintaining the confidentiality of your login credentials
• You must not share your account with anyone else or allow others to access the Service using your credentials
• You must notify your administrator immediately if you suspect unauthorised access to your account
• We may suspend or terminate access at any time if these Terms are breached

3. Acceptable Use

You agree to use the Service only for its intended business purposes. You must not:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of the Service, other accounts, or connected systems
• Interfere with or disrupt the Service or servers or networks connected to the Service
• Upload content containing viruses, malware, or any harmful code
• Reverse engineer, decompile, or attempt to extract the source code of the Service
• Use automated tools (bots, scrapers, crawlers) to access the Service without written permission
• Resell, sublicense, or provide access to the Service to any third party without our written consent

4. HMRC and Government Submissions

Important: The Service facilitates electronic submissions to HMRC and Companies House. It is not a substitute for professional accounting, tax, or legal advice.

• You are solely responsible for the accuracy of all data submitted through the Service to HMRC or Companies House
• Before submitting any return (VAT, CT600, RTI, P11D, CIS, Companies House accounts), you must review and confirm the data is true and complete
• A legal declaration is presented before each HMRC submission and you must accept it before proceeding
• We are not liable for penalties, interest, or fines arising from incorrect data provided by you
• HMRC and Companies House acceptance of a submission does not guarantee its accuracy — you remain responsible

5. Support

• We provide in-house technical support for the Service via email at support@johno-servicehire.co.uk
• Support covers: system access issues, bug reports, feature queries, and guidance on using the Service
• Support does not cover: accounting advice, tax advice, HMRC policy questions, or hardware/network issues at your premises
• We aim to respond to support requests within 1 business day
• Critical issues affecting all users (service outages) are prioritised and communicated via email

6. Storing Data

• All data is stored on servers located in the United Kingdom
• Your data is isolated in a dedicated per-tenant database — no other customer can access it
• Sensitive data (National Insurance numbers, HMRC credentials, bank details) is encrypted at rest using AES-256-CBC
• All data in transit is protected by TLS 1.2 or higher
• We maintain daily encrypted backups retained for 14 days
• Access to your data by our staff is limited to what is necessary to provide support and maintain the Service, and is logged in an audit trail
• You may export your data at any time in standard formats (CSV, PDF, JSON)
• Upon termination, you have 30 days to export your data before it is securely deleted
• For full details see our Privacy Policy

7. Accessibility

• We are committed to making the Service accessible to all users
• The Service is designed to meet Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• The interface supports keyboard navigation, screen readers, and browser zoom up to 200%
• We use semantic HTML, ARIA attributes, and sufficient colour contrast throughout
• If you encounter any accessibility barriers, please contact us at support@johno-servicehire.co.uk and we will work to resolve the issue
• We regularly review and improve accessibility as part of our development process

8. Fraud Prevention

• When you use the Service to interact with HMRC APIs, we collect and transmit fraud prevention headers as required by HMRC
• This includes: device identifiers, IP addresses, browser information, screen dimensions, and timezone data
• This data is transmitted directly to HMRC and is not used by us for any other purpose
• For full details see HMRC's Fraud Prevention specification

9. Availability and Maintenance

• We target 99.9% uptime measured monthly, excluding scheduled maintenance
• Scheduled maintenance will be communicated in advance where possible
• We are not liable for downtime caused by third-party services (HMRC, Companies House, ISPs) or events beyond our control

10. Intellectual Property

• The Service, including its software, design, and documentation, is the intellectual property of Johno Service Hire Ltd
• Your use of the Service does not transfer any ownership rights to you
• You retain ownership of all data you enter into the Service

11. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Continued use after changes take effect constitutes acceptance.

12. Governing Law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.