HERO Management System — Johno Service Hire Ltd
These Terms and Conditions ("Agreement") govern your access to and use of the HERO Management System platform ("Platform") provided by Johno Service Hire Ltd, a company registered in England and Wales, whose registered office is in the United Kingdom ("we", "us", or "Company").
By completing the onboarding process and signing this Agreement, the entity identified during registration ("Client") accepts these Terms in full. If you do not agree, you must not use the Platform.
"Platform" means the HERO Management System, including all web interfaces, APIs, IoT integrations, mobile portals, and associated services.
"Client" means the company or sole trader subscribing to use the Platform.
"Authorised User" means any employee, contractor, or driver granted access by the Client.
"Subscription" means the selected service tier and billing plan agreed at onboarding.
"Data" means all information submitted to or processed by the Platform on behalf of the Client.
2.1 We will provide the Platform with reasonable skill and care in accordance with the Subscription tier selected by the Client.
2.2 We reserve the right to update, modify, or enhance the Platform at any time. Material changes that adversely affect the Client will be notified with at least 14 days' written notice.
2.3 Planned maintenance will be communicated where possible. We target 99% uptime but make no binding guarantee of continuous availability.
2.4 Access to features (fleet tracking, fuel management, tachograph compliance, HR, waste management, IoT device integration) is determined by the active Subscription tier.
3.1 The Client must provide accurate registration information and keep it current.
3.2 The Client is responsible for all Authorised Users' activity on the Platform.
3.3 The Client must not share login credentials, attempt to reverse-engineer the Platform, or use it for any unlawful purpose.
3.4 The Client must comply with all applicable laws when using the Platform, including but not limited to road transport legislation, tachograph regulations, GDPR, and environmental waste regulations.
3.5 The Client must ensure IoT devices (IT devices, 1RFID units, GPS trackers, fuel sensors) are installed and operated in accordance with our technical documentation.
4.1 Subscription fees are as set out in the agreed billing plan. Fees are payable monthly or annually in advance.
4.2 All fees are quoted exclusive of VAT. VAT at the prevailing rate will be added where applicable.
4.3 Late payment may result in suspension of access after 7 days' notice. Interest on overdue amounts accrues at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
4.4 We reserve the right to revise fees with 30 days' written notice. The Client may terminate without penalty if the revised fees are not acceptable (see Clause 7).
5.1 The Platform, including all software, algorithms, design, trademarks (including UK Trademark Application No. UK00004337399), and documentation, remains the exclusive property of Johno Service Hire Ltd.
5.2 The Client is granted a non-exclusive, non-transferable licence to use the Platform solely for its internal business operations during the Subscription term.
5.3 The Client retains ownership of the Data it uploads. We claim no ownership over Client Data.
6.1 Each party agrees to keep the other's confidential information secret and not to disclose it to any third party without prior written consent, except as required by law.
6.2 This obligation survives termination of this Agreement for a period of 3 years.
7.1 Either party may terminate this Agreement by giving 30 days' written notice prior to the end of a billing period.
7.2 We may terminate with immediate effect if the Client breaches a material term and fails to remedy the breach within 14 days of written notice.
7.3 Upon termination, the Client's access to the Platform will cease. We will provide a data export on request within 30 days of termination date, after which Data may be permanently deleted.
7.4 Fees paid in advance are non-refundable except where termination is caused by our material breach.
7.5 Breach of the Acceptable Use Policy, including any attempt to introduce malicious code, attack the Service or manipulate Hero AI, entitles us to suspend or terminate the Service immediately and to report the matter, with evidence, to the relevant authorities.
8.1 Nothing in this Agreement limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.
8.2 Subject to 8.1, our total aggregate liability to the Client under or in connection with this Agreement shall not exceed the total Subscription fees paid in the 12 months preceding the event giving rise to the claim.
8.3 We shall not be liable for indirect, consequential, or special losses including loss of profit, revenue, data, or business opportunity.
9.1 This Agreement is governed by the laws of England and Wales.
9.2 The parties agree to attempt to resolve any dispute in good faith. If unresolved after 30 days, disputes shall be referred to the exclusive jurisdiction of the courts of England and Wales.
10.1 This Agreement constitutes the entire agreement between the parties and supersedes all prior negotiations.
10.2 If any provision is found unenforceable, the remaining provisions continue in full force.
10.3 We may update these Terms periodically. Continued use of the Platform after notice constitutes acceptance.
11.1 We may make optional add-on services and modules available within the Platform (for example, automated driver-licence checking). Add-ons are optional, are activated only at the Client's request, and once enabled are governed by these Terms, the Data Processing Agreement, the Privacy Policy and the Acceptable Use Policy.
11.2 Some add-ons may be subject to additional charges. Any such charges, and the basis on which they apply, are set out in the Client's subscription, order or the relevant in-Platform sign-up at the time the add-on is enabled, and are payable in accordance with Clause 4.
12.1 Where the Client enables the driver-licence checking add-on, we obtain driver-licence, Driver CPC and digital tachograph information from the DVLA on the Client's documented instruction, solely to confirm a driver's entitlement to drive. This data is not used for identity checking of any kind.
12.2 The Client is responsible for ensuring it holds a valid, current data-protection declaration (consent) from each driver before a check is run, and for only checking its own drivers. Our processing of this data is governed by the Data Processing Agreement.
13.1 The Platform provides tools to prepare and electronically submit returns and filings to HM Revenue & Customs (HMRC) and Companies House, including (where used) VAT returns under Making Tax Digital, payroll Real Time Information (FPS/EPS), Corporation Tax (CT600) returns and statutory accounts.
13.2 The Platform is a software tool and does not provide accountancy, tax, audit or legal advice. The Client is responsible for obtaining its own professional advice and for the accuracy, completeness and timeliness of all information it enters.
13.3 The Client (or its authorised agent) is responsible for reviewing and approving every return or filing before it is submitted, and for maintaining its own valid HMRC and Companies House credentials and authorisations. Submissions are made on the Client's instruction and are subject to HMRC's and Companies House's own terms and processes.
13.4 To the maximum extent permitted by law, we are not liable for any penalties, interest, charges or losses arising from information entered by the Client, from returns or filings that are incorrect, rejected or submitted late, or from the Client's failure to review and approve a submission, except to the extent directly caused by our breach or negligence. This is in addition to, and subject to, Clause 8 (Limitation of Liability).
13.1 The Privacy Policy, Acceptable Use Policy and Data Processing Agreement are incorporated into and form part of these Terms by reference.
13.2 We may update these Terms and the related documents from time to time, including to reflect new features, changes to our services, or changes in law. We will give reasonable notice of material changes, and continued use of the Platform after the effective date constitutes acceptance. Each version is dated and versioned.
Johno Service Hire Ltd — Registered in England and Wales — [email protected]
Effective Date: 30 June 2026 • Version: 2.1 • Issued by: Johno Service Hire Ltd